We are a fast-growing End-to-End IT company, specialising in Managed Services, Professional Services, Security, Cloud Infrastructure, IaaS, SaaS, Servers & Storage, Networking, and almost anything under the IT umbrella.
Companies in various industries are using our Managed Services to work with their management team to shape their IT infrastructure to their needs, providing all methods of IT service to their business and staff, such as procurement, support and projects. Industry examples include Property Development, Healthcare, Not-for-profit, Food Manufacturing and range from 5 - 500+ user count.
We align our services with what our customers want/need, providing guidance and ensuring that technology is used to improve the business requirements of each organisation. For our customers, this ensures that the business benefits from the technology services we implement, and that their staff are using technology effectively in their work.
Their business roadmap is exciting and ambitious. We need to be smart and calculated on how we get there, and want to surround ourselves with people who thrive off challenges.
Culture is a buzzword, but it's something we truly believe in and prioritise. Our values, mission and the genuinely amazing people that make up the team are what makes our company such a great place to work. We are a growing team of diverse individuals, share information and tasks proactively through smart systems that we have in place. Feedback from our staff and customers are taken with great thanks, welcomed, adapted and learnt from.
We are a fast-growing, multi-award-winning company that is disrupting the IT Managed Services space in New Zealand and beyond!
Overview of the Role
Reporting to the IT Service Manager, an Automation will be responsible for designing, implementing, and maintaining automation solutions to streamline various IT processes. Your primary focus will be on automating Remote Monitoring and Management (RMM) tasks, Sophos Central management, scripting patch pushes, and other tasks to enhance efficiency and reduce manual labour. Additionally, you will be in charge of maintaining accurate documentation for all clients in our IT Glue platform. This role requires strong technical skills, problem-solving abilities, and the ability to educate staff on automation policies. This includes PowerShell, RMM Scripting via Datto RMM, automation workflows and SNMP monitoring templates.
Main Responsibilities
The main responsibilities include, but are not limited to:
Implement and maintain a highly available and reliable provisioning and automation environment based on API and Powershell as well as Datto RMM technology
Own the process for releasing builds into Dev, Test, Stage and Production
Own the process for releasing upgrades/ updates to customers, including patches, maintenance releases, etc
Own the RMM solution
Own the documentation platform, ensuring that all client documentation is up-to-date, organized, and accessible for the team
Automated Reporting: Develop automated reporting tools to provide real-time insights into system performance, client metrics, and service level agreement (SLA) compliance.
SNMP Monitoring: Utilize SNMP protocols to design and implement automated monitoring solutions for network managed devices. Collect and analyze SNMP data to proactively identify performance issues, network bottlenecks, and potential security risks
Help implement policies around hardware and OS level upgrades
Enhance and support our infrastructure and Cloud software monitoring solutions
Effectively communicate and collaborate with R&D, Customer Success, Support and Operations teams
Automating processes to assist installing, configuring, testing and maintaining operating systems, application software and system management tools
Resolve hardware, operational, infrastructure, performance, and application incidents
Provide preventative maintenance, troubleshooting and quickly resolve problems to ensure infrastructure and application stability
Develop and enhance service documentation
Design and configure templates, triggers, and alerts
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, will be an advantage
Staff Education: Educate staff on automation policies, procedures, and tools to promote a culture of automation and increase productivity
Maintain open communication with customers and coworkers, updating them on the status of incidents and advising them of any changes or outages
Replacement of Manual Labor: Identify opportunities to automate manual tasks and processes across the MSP environment, leading to improved efficiency and reduced human errors.
Core Competencies
5 years of hands-on experience in IT
Experience in Managed Services is an advantage
Experience with supporting SQL/ My SQL Databases is preferred
Experience with C# is an advantage
Solid understanding of monitoring and troubleshooting
Solid understanding of SNMP
Experience in TR-069 is an advantage
Experience with server-side scripting automation
Experience with Datto RMM or similar RMM solution
Windows Administration experience (Active Directory, IIS, Disk management, Windows Patching, Performance)
Scripting in either PowerShell, bash and python environments
Experience with backup scripting and technologies
Experience with security solutions, particularly Sophos is an advantage
Networking with firewalls and in the cloud
Superb written and verbal English skills
Excellent organizational skills and attention to detail
Creative thinking skills
Outstanding communication, interpersonal and team-player skills
Strong analytical and problem-solving skills
Team-player; this is an important characteristic of our team
High degree of customer empathy and natural ability to build relationships and rapport
Well-versed in current technological trends and familiar with a variety of technology concepts
Hands-on experience managing Apple Mac computers is an advantage
Excellent interpersonal skills include strong communication, active listening, a customer-focused attitude, and telephony skills.
Ability to diagnose technical issues and offer effective solutions.
Ability to manage multiple tasks and quickly adjust to changes.
What we offer:
Ambitious challenges in an exciting emerging IT Managed Services team, with a well-funded growing business
Supportive team
Plenty of training and opportunities to up-skill and promote within the team
Plenty of engagement activities
Regular technical team meetings
Work from Home set up