Team Leader - Benefits Verifications

KEYS RESPONSIBILITIES:

Supervise a team of Coordinators

Provide domain knowledge and end to end service delivery

Provide insights to the leadership on any areas of improvement and manage change within the process

Resource management to ensure continuity of delivery and high-quality service

Resource development and coaching and counselling to ensure learning and capability enhancement of CSAs

Continuous monitoring to improve service delivery and ensure maximized efficiencies across all processes

QUALIFICATIONS:

At least SOLID 2 years experience as a Team Leader handling Health Care Account in a BPO industry

2+ years healthcare call center and/or customer service experience required

Active RN license not required

Good Communication Skills

Can Start Asap

Willing to work onsite ( Ortigas, Pasig )

Good Attendance from last account