Reservations Supervisor

Job Description

MUST be able to work any day of the week (including weekends + holidays) and any shift time from 7am-11pm

Oversee the daily operations within the Reservations Department

Supervise Reservation Agents

Responsible for training new employees

Responsible for maintaining Jefferson Hotel Standards within the department

Assist with incoming reservation calls, email requests and processing of website reservations

Resolve guest complaints

Cross trained to perform Front Desk Agent duties to assist as needed

Manage arrivals and ensure all special requests are handled efficiently

Monitor all interfacing systems and report issues to IT Manager

Process Travel Agent Commissions and OTA Reconciliations

Group room block reservation input in conjunction with the Events Manager