Communication Monitoring Compliance Assistant

Our client is a growing services provider with a team of skilled and devoted professionals that deliver fast, high-quality and tailored services. Currently, they have an exciting career opportunity for a Communication Monitoring Compliance Assistant (Italian / Portuguese) for their offices in Limassol, Cyprus. If you've been searching for an opportunity to expand your knowledge and build your expertise, you've just found it!

Responsibilities:

Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;

Examine results of the calls by using scripts, product knowledge, sales and service ability;

Assist in the investigation of complaints;

Contribute to team effort by accomplishing related results as needed;

Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;

Provide feedback to the head of the department.

Requirements:

University or College Degree in any field;

Fluency in English;

Fluency in Italian or Portuguese

Fluency in a combination of Italian and Portuguese will be considered an advantage;

Great communication (oral and written) and interpersonal skills;

Paying attention to detail and following the policies and procedures as required for the role;

Ability to deliver solutions quickly with accuracy;

Ability to work efficiently within a team as well as independently;

Excellent report writing skills;

Ability to work at pace and well under pressure with limited supervision.

**Must be based in Cyprus and eligible to work there WORK PERMITS NOT PROVIDED**

What is offered:

Salary Range: EUR 18,000 - 24,000 gross/year (depending on experience and qualifications)

Fully covered Private Medical Insurance

Employee referral bonuses

Anniversary Bonuses

21 days annual leave

Paid sick leave

Skills Training Budget

Opportunity for career development

Corporate Events

Unlimited snacks, fruits and beverages

Exclusive Discount Scheme

Working mother schedule

Short Fridays

If you are interested in this job opportunity and meet the above requirements APPLY now!

For more information and/or to apply, please contact