Direct Sales Representative

Job Description

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves over 100 communities across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

General Summary:

The Direct Sales Representative is responsible for the sale of internet, voice and cable TV services throughout their assigned territory. This role conducts door to door canvasing, prospects and qualifies leads, upgrades current customers, promotes products and services, and closes sales with new or existing customers. The Direct Sales Representative is accountable for individual results in order to ensure the Company meets its growth targets.

Essential Job Functions

Solicits residential customers through a variety of methods, such as door to door sales, distributing door hangers and community events;

Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, direct mail responses, business directories, Internet Web sites, and other sources;

Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services;

Consults with potential customers about their applications and presents solutions that meet their needs emphasizing marketable features, pricing options, and credit terms,

Solicits referrals for potential new prospects and closes leads;

Updates and maintains prospect database and opportunity funnel on a daily basis, assuring the managing of the prospect database is accurate and assuring customer orders are fulfilled;

Ensures customer satisfaction and supports a positive impression of RightFiber;\Remains knowledgeable of products and services and remains aware of competitors' services, offers, and initiatives;

Demonstrates strong influencing skills;

Enters customer work orders at the end of transactions and sets expectations regarding the timeliness and completion of the work orders;

Focuses on goal achievement and results;

Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;

Perform all other related duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of telecommunications industry;

Knowledge of telecom operations, technology, and equipment;

Knowledge of business sales principles and practices;

Knowledge of company products and services;

Skill in operating various office equipment such as personal computer, various software programs, and telephone systems;

Skill in oral and written communication;

Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;

Ability to demonstrate skills in leadership;

Ability to organize and prioritize multiple work assignments;

Ability to pay close attention to detail;

Ability to make sound decisions using information at hand;

Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.

Education and Experience:

High school diploma or GED required; two to three years of experience in direct sales within the telecommunications or IT services industries is preferred but not required.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!