Desktop Support Technician

Job Description

Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization.

Overview

We are currently seeking a Desktop Support Technician that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting our program in Durham, NC.

This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.

Specific responsibilities include but are not limited to:

Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD

Computers can be connected to a production network, isolated lab network, or stand-alone

Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers

Schedules repairs, installs, and configures workstations with approved image and additional software as approved/required

Installs after-market hardware to support user equipment functionality as needed

Moves IT systems and peripherals for office relocations

Sets up, initiates, and shutdowns video conferences between two or more sites

Follows approved standard operating procedures and meets all service level agreements

Maintains and submits updates to asset management for all equipment maintained

Updates the ticket tracking system as required

Has knowledge of commonly-used concepts, practices, and procedures within a particular field

familiarity with Video Conference systems setup and preparation is desirable

Relies on instructions and pre-established guidelines to perform the functions of the job

Works under supervision. Reports to a team leader or manager

May be required periodically to work outside of scheduled work hours

May be required to work at alternate locations

Required Skills and Qualifications

2+ years of experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network, and locally attached printers / plotters

Experience with the customer’s installed product base – preferred

Knowledge, Skills, and Abilities

May need to install third party vendor hardware to support user equipment functionality.

Provide a hands-on customer service approach

Troubleshoot computers, peripherals, and telephone equipment

Good verbal and written communications skills

Organized and self-motivated

Manage multiple priorities

Productive working independently or as part of a team

Must enjoy working with end users and must work well with other IT team members and department managers

Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android)

Demonstrate familiarity with Video Conference systems setup and preparation - desirable

Education / Certifications

An Associate or Bachelor’s degree an accredited college or university with major course work in information management, computer science or another related field

equivalent education and work experience in desktop systems support may substitute

A+, MCDST, and other Microsoft certifications - highly desired

Work Authorization

Will be required to obtain a Public Trust clearance

Background & Drug Screening Conditions

Must pass a criminal background investigation

Must pass a 4-panel Drug Test

Additional Perks/Benefits

Paid Time Off & Holidays

401K with Company Matching

Tuition & Training Reimbursement

Birthday off with pay

Leadership Development Training

Venture Talent Consulting is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin, or disability.

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