Automotive Service Manager
Description:
Job Description
Kia Mazda of New Bern is seeking an Automotive Service Manager to help grow and develop our team.
What We Offer:
Medical, Dental, Vision, Life
401k
Ongoing training and education through the manufacturer and management team
Family-oriented and genuinely friendly work environment
Employee vehicle purchase and service discounts
Responsibilities
Assist customers in servicing, repairing and explaining each service need.
Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
Keeps abreast of new products, features, accessories and attend product training as required.
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.
Must have warranty work completed, submitted & paid in a timely manner.
Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications
A minimum of 4 years as a Service Advisor or two years as a Service Manager
Strong focus on providing excellent customer service
Driver's License
Background Screening
No phone calls. Please submit qualifications online.