Customer Service Representative (CSR)

Job Description

We are currently seeking a highly motivated individual with a strong work ethic to answer call/email and schedule jobs as needed.

Key Responsibilities

Answer phones, direct calls, take and deliver messages as needed; prepare outgoing mail (including prepping larger packages for sending); sort and deliver incoming mail to appropriate persons.

Arrange and schedule meetings, appointments, and events for management, including coordinating calendars and securing meeting spaces; plan travel arrangements for out of town conferences; keep calendars and remind all parties of upcoming events.

Maintain a schedule and handle communications for all new construction projects and relay any changes or concerns to upper management.

Monitor the phones as necessary (i.e. every other weekend) in case of emergency call-backs.

Ensure an organized, clean, and tidy workspace.

Notify management of clerical needs (paper, ink, stamps, etc.).

Report any problems with office equipment; help resolve the issues if possible.

Collaborate with management to complete necessary projects; work independently on prior delegated tasks.

Complete/Maintain a CSR manual that can be easily deciphered by any new office personnel.

Respond to customer reviews; ensure management and the employee read the comments; display outstanding reviews on bulletin boards.

Help to maintain the workplace culture.

Communicate any workplace discrepancies/achievements witnessed to upper management.

Benefits:

Employer Matching IRA

Employer Paid Health Insurance

Dental and Vision Insurance

Paid time Off

Continuing Education and Training

Boot Allowance

Schedule:

Monday to Friday- Day Shift

Education:

High School or Equivalent (Preferred)

Pay Rate:

Pay will be $16-$18 hourly based on experience

Job Posted by ApplicantPro