Director of Quality Performance

Job Description

Villa of Hope partners with individuals, families, and communities to Rebuild relationships, Recover potential, and Renew Hope for their future.

JOB DESCRIPTION

Sanctuary Institute Certified

Villa of Hope invites You to Join our community of caring professionals!

Talent and culture are the foundation of everything we do at Villa of Hope. Each member of our team has the opportunity to make a difference in the lives of a youth, an adult, or a family. Our staff is highly trained in The Sanctuary Model, trauma-informed care, and Therapeutic Crisis Intervention. With plenty of leadership development opportunities, our staff members are experts in providing innovative, high-quality human services.

Mission

Villa of Hope partners with individuals, families and communities to Rebuild relationships, Recover potential, and Renew hope for the future.

Vision

Villa of Hope will advance equity by transforming the social foundations of our neighbors, elevating lifelong health outcomes for our community.

Values

Relationships based on Caring, Hope and Respect are the foundation of our efforts.

Diversity, Equity, Inclusion and Belonging (DEIB)

We believe in the dignity and humanity of all people to reach their full potential.

Driven by our mission and a shared set of values, our team of more than 316 talented professionals are dedicated to doing meaningful work in the community.

Come and join the Team! You will enjoy:

Villa of Hope employees enjoy a competitive benefits package including paid time off, health insurance options with a generous employer contribution, retirement benefits, flexible and hybrid work schedules, including a 35 and 40-hour work week (depending on position), part-time, per diem and more.

JOB TITLE: Director of Quality & Performance

POSITION GRADE: 86

DEPARTMENT/PROGRAM: Organizational Excellence

SUPERVISOR: Chief Operating & Compliance Officer

FLSA: Exempt

SALARY RANGE: $85,000 - $106,000 (commensurate with education and experience)

This position requires a true strategic and collaborative business partnership with other program and support department leaders, regulatory and governing bodies, referral partners, payers and other stakeholders to deliver upon the utmost quality for the services we provide to the community. The Director of Quality & Performance will be a champion for the integration of trauma-informed practices within continuous improvement processes, regulatory compliance, risk management, staff development, and budgeting. The Director carries out all job responsibilities with attention and intention to fostering a workplace environment and organizational culture consistent with Villa of Hope’s Mission, Vision, and Core Values – especially the Sanctuary Model and Diversity, Equity, Inclusion, & Belonging. Exercises full compliance with the Agency’s Code of Conduct and all other Agency Policies and Procedures.

JOB SUMMARY:

Under the general direction of the Chief Operating & Compliance Officer, the Director of Quality & Performance is responsible for:

Leading/overseeing all aspects of internal and external quality, performance competency and compliance relating to all VOH operations as well as the establishment of new quality standards, and performance systems supporting strategic initiatives.

Driving strategic quality and performance goals and leading quality improvement initiatives, ensuring compliance with regulatory standards, and fostering a culture of continuous improvement within VOH programs.

Oversees areas of compliance, incident management, policy development, education, training, skill building, competency management and performance assessment in collaboration with program leadership.

DUTIES/RESPONSIBILITIES:

This position provides leadership and direction to quality and training personnel

Partners with Executive Leadership Team (ELT) as part of the Operational Leadership Team (OLT) to establish strategic goals for quality and performance, and establishes and monitors key performance indicators (KPIs) related to quality initiatives.

Coordinates data abstraction, extraction, analysis, and intervention for quality assessments and validation.

Use data-driven insights and qualitative intelligence to recommend improvements and action plans.

Prepare and present regular reports on clinical quality metrics to Executive Leadership and VOH Board of Directors.

Tracks performance improvement initiatives to ensure that objectives are met and recommended actions are fully implemented

Serves as champion and steward of VOH Sanctuary model and practice.

Partners with program leadership to identify, plan and coordinate clinical and non-clinical education, training, certifications, and refresher training to obtain cultural competencies and best practices as needed.

As a change agent, shapes and cultivates an institutional culture that values continuous learning and development through a lens of a positive employee experience for all

Assists program leaders in the development of trauma-informed and compliant policies and clinical standards of care.

EDUCATION: Bachelor’s degree in human services, or a related business degree required. Masters degree in similar field preferred. Lean Six Sigma certification or PMP preferred.

EXPERIENCE: Minimum 2 years of experience in Performance Improvement / Quality Assurance and Risk Management in a lead capacity (nonprofit and/or human services agency experience preferred). Minimum 3 years of supervisory experience including management of direct reports. Experience with any or all of NYS SOA’s preferred (NYSED, OCFS, OASAS, OMH, DOH). Familiarity with Council on Accreditation (COA) standards preferred.

SKILLS:

Strong analytical and data interpretation skills

Excellent leadership, communication, and team-building skills

Strong presentation skills with demonstrated ability to present to executive leadership audiences

Excellent communication, interpersonal, and project management skills

High level of analytical ability necessary to identify and illustrate relationships among activities, recommend courses of action based on making choices among alternative and design recommended

Demonstrated knowledge of and effective application of project management, collaboration, and efficiency tools, documentation, and processes.

High level of proficiency with Microsoft Excel and PowerPoint

Working knowledge of adult learning principles, e-learning and leadership and employee development strategies, tools, and practices

Demonstrated appreciation for different backgrounds and life experiences

PHYSICAL DEMANDS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. Must be able to perform a variety of tasks, climb stairs, move throughout the building, work cooperatively in a team environment and quickly respond to emergencies.

The physical demands described here are representative of those that must be met by an employee to successfully complete TCI trainer certification training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult’s weight.

Travel: Occasional and mostly within NYS.