Account Manager

The Account Manager - GF will manage a select group of small to mid-size accounts within the office or broader C.H. Robinson portfolio of business. They will build strong & trusted relationships with account leadership. They will be empowered to manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value and maximizing profitability through the account’s supply chain. The Account Manager - GF identifies new opportunities within their portfolio, generates demand, and sells creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts)

Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active

participant

Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs

Develop account relationships with contacts at multiple levels within the organization

Identify opportunities to further penetrate accounts by selling CHR’s diverse services

Provide solution design through face-to-face interaction with accounts

Bring pricing options & recommendations to account leadership

Identify issues, seeking input from others to determine best course of action & implement solutions

Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics

Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary

Sell and negotiate at a core / strategic level

Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account

Establish and maintain relationships with day-to-day / weekly / monthly contacts

Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer

Consistently ensures execution of business through local Branch procedures

Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources

Create / Review internal account metrics on a regular basis (weekly)

Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy

Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

Site Specific: Owned NR: 15.000-100.00; Load volume (per annum): 160-325

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred

Excellent communication, presentation skills and the ability to negotiate at all levels

Ability to work under pressure

Proficient in Microsoft Office Suite of programs

Ability to multi-task, prioritize, and manage time effectively

Ability to build strong customer relationships

Ability to work in a team environment, while also delivering independent results

Strong ability to persuade, motivate, and influence others

Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and

business profitability

Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers

Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems

Site Specific: Understanding HMRC procedures and regulations

Preferred:

Site Specific: Bachelor’s degree/Degree level education

Site Specific: Working experience in a matrix organization

Site Specific: Ability to speak multiple languages

Values a diverse and inclusive work environment

.

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Group Mediclaim Policy (GMC)

Group Personal Accident (GPA) policy

Covid-19 related coverage and reimbursement

Employee State Insurance Corporation (ESIC)

Group Term Life (GTL) Insurance Plan for employees

Employee Stock Purchase Plan (ESPP)

Investment Declaration & Flexi Benefit Plan

Variable Pay based on position

Flexible work arrangements

Paid Privilege, Casual and Sick Leaves

Paid Maternity & Paternity Leaves

Paid Compassionate Leaves

Paid Public Holidays

Paid time off to vote

Reward & Recognition Program

Wedding Allowance

Special Mobility Assistance

Employee Wellness Initiatives

Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

R39185