Helpdesk Technician

Job Description

About ROBO: ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you-re looking for a chance to grow and thrive on technical challenges to solve, we-re your dream come true.

ROBO Culture: ROBO is founded on its 5 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, and Adapt and Overcome. ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary: The primary contribution of the Helpdesk Technician at ROBO is to solve technical issues for customers in an efficient manner. The Helpdesk Technician must be a constant learner who is driven to research and solve problems. They must be an effective communicator who can quickly connect with customers and set them at ease. This role requires the Technician to be organized and resourceful and ask for help when needed. To be successful in this role, the Helpdesk Technician must take ownership of each ticket assigned to them and ensure that the customer is fully satisfied with the final outcome and service.

Benefits:

Medical, Dental and Vision Insurance

401k with company match

Paid time off and holidays

Parental leave

Professional Development Assistance

Mileage reimbursement

Responsibilities

Ask the right questions and document all critical information

Take accurate notes and enter details into internal system

Resolve client issues within stipulated time-frame

Communicate with clients and internal team on ticket status and progress to resolution

Maintain a courteous, compassionate and professional manner in all situations

Support for Microsoft related technologies

Monitor calendar, emails, chat channels and schedule with real-time updates

Qualifications

MSP experience is highly preferred

A+ Certified, Network Plus highly preferred

Must be fluent in Windows and Office applications

Experience in Office 365

Experience in Windows Servers and Active Directory

Task-driven and results-oriented

Must be organized with an attention to details and information

Good and reasoned communication

Ability to learn quickly and effectively