Dispatch Coordinator, JOBID

Job Description

Basic work:

Assisting the Dispatch Manager in scheduling jobs from emails and phone calls with clients and vendors

Developing job cost estimates that will be submitted to clients after having conversed with them to understand the dates involved, their needs, and the scope of the work to be done

Assisting the Dispatch Manager in providing troubleshooting support to Crews on their routes

Involves:

Answering the phones

addressing issues directly or transferring calls to other departments

Reading emails

responding to the clients

verbally relaying information in the email to the dispatch team

transferring the information into work orders for the dispatch team or into instructions for our Warehouse personnel

Making phone calls to clients and vendors

to confirm appointment times, update arrival times, clarify information, or to ask about the client's calendar for up going jobs (a form of business development)

Problem-solve (via email, phone calls, or in-person) for issues that might involve other departments like Shipping, Receiving, Warehouse, and Accounting

Being responsive to requests of other dispatch team members for her/his support/assistance

Requirements:

Good written and verbal communication skills that contribute to having good customer service skills

Excel and/or Google Docs skills

Bilingual in Spanish and English is preferred but English-only is acceptable