Customer Service Supervisor

Job Description

As a Customer Service Supervisor, you will be responsible for daily operations of the Customer Service department. Communication and team work are a vital part of this role. You will work with customers and our sales teams to provide product and pricing information on various products and help to resolve issues . You will communicate regularly with your management chain on project updates and department needs. Along with your team on important information, updates, and expectations. In this role, you may also work on spreadsheets and reporting. Responsibilities also include hiring, training, and providing feedback to your team members. In addition, you will often work with several internal teams such as marketing, pricing, compliance, and supply management teams on various projects to help provide the best products and support to our customers.

Requirements:

Strong verbal and written communication skills

Ability to multitask and prioritize

Skilled in problem resolutions, conflict management, and team dynamics

Previous experience supervising a team a plus

Knowledge or experience with Reynolds’ products a plus

Benefits:

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Celina facility, we also have an onsite medical center and you can participate in company-sponsored events such as our Annual Family Picnic.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.Company Description

Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.

Our people are the key to our ongoing success. We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.