SM - ITC (RCM)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager, Cash & Collections

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast paced business environment while being a good great teammate and should have led a team size of ~40 to 50 people.

Responsibilities

• Proactively resolve people issues and ensure that attrition is well below the defined target Leading operations and spearheading processes for excelling business targets for the Business Unit

• Need to lead all the activities related to Cash and Collections domain

• Balance Cash related to collections and dispute management, implement & enforce to strategy

• Interaction with end customers via Calls and Emails for collecting pass due amounts

• Meeting collections numbers/targets (monthly/ quarterly/ yearly)

• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.

• Dispute Balancing related to invoice, cash and collection issues

• Lead and participate in conference calls with Country / Regional Financial Managers.

• Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards

• Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)

• Timely and effective communication with internal departments for issue resolution

• Should have understanding on All outcome-based reports, should able to drive daily and weekly cash and Collections target

• Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash

Qualifications

Minimum qualifications

• B.Com graduation (MBA – Finance preferred)

• Meaningful work experience in Cash and Collections

Preferred qualifications

• Excellent Interpersonal Skills

• Proficient in MS Office applications, especially in MS excel

• SAP knowledge and experience in generating reports from SAP would be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Schedule: Full-time

Travel: