Advisory Agent, Member and Client Experience

Temporary position for 8 months (On call).

The work mode arrangement for the position is full-time on site.

More specifically, you will be required to :

Support members and clients by telling them about existing applications and technological tools that can help them do transactions and operations on their own.

Contribute to business development and maintain business relationships through service delivery and activities.

Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

Stay on top of the latest standards, products and services in your field.

Uphold compliance, security and risk management standards.

What you bring to the table

High school diplomas in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Knowledge of operating procedures related to convenience products and services and automated and assisted transactions

Available 5 days a week including eveningsCommunicates effectively, Situational adaptability, Tech savvy

#LI-Onsite

Trade UnionNon Syndiqué

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job FamilyMember/client sales and service (FG)

Unposting Date2024-05-8

R2404196