Customer Engagement Application Engineer

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/DivisionWith over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA’s metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The RAPID division is the world leading provider of reticle inspection solutions for the semiconductor industry. The company provides inspection solutions to both the mask shops and the semiconductor fabs to ensure that lithography yields are consistently high thus enabling cost-effective manufacturing.

Job Description

1.Responsible for providing technical applications support for the development and implementation of KLA wafer metrology and inspection products in customer fabrication facilities. Makes presentations on all aspects of products.

2. Be responsible for acceptance test, customers training, recipe setup, project execution, and related pre-sales activities. Assists sales staff in assessing potential application of company products to meet customer needs. Provides follow-up support in disseminating technical information on specific applications.

3.Reports regional requirement and updates to product division.

4.Escalates field apps issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.

5. Works with customers and division to maximize the benefit of wafer inspectors

6.Generate BKM and publish technical paper.

7. Traveling to customer sites is required

Minimum Qualifications

Master’s degree in Physics, Optics, Engineering, Material Science, semiconductor process knowledge is a plus.

Demonstrate independent research and problem solving.

Must be willing to work in semiconductor clean room environment.

Good presentation and report writing skills. Strong project management and leadership skills. Excellent communication, organization, analytical and interpersonal skills. Able to communicate effectively in English through email, conference calls and face-to-face meetings. Be self-driven, yet a strong team player.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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