Business Process Analyst Consultant

SIG doesn't just provide consulting services; we solve problems. We are a team of dedicated professionals deeply committed to excellence and innovation. For over 35 years, we have been a trusted partner to more than 700 colleges and universities worldwide, offering comprehensive strategy, implementation, and managed support.

We prioritize client satisfaction, integrity, and expertise in higher education. Embrace diversity, collaboration, and personal growth in our inclusive environment.

Business Process Analysis Consultant

SIG is seeking a Senior Consultant to specialize in Business Process Analysis. The underlying premise of SIG’s BPA methodology is that technology alone cannot solve process issues. But that technology, in concert with reimagining the process, can result in significant gains. By assembling stakeholders around the same table at the same time, the team can take a step back, map the current process, and identify the obstacles and opportunities for improvement. In our experience, by gathering people at the table together – from the beginning of a project – the likelihood of success increases significantly; not simply making marginal improvements, but transformational change. These workshops not only set the trajectory toward “ideal” processes that take full advantage of the technology, they build consensus and momentum for change. This position travels 50-75% of the time to client sites, the remaining time is remote from home.

Responsibilities & Required Experience of the Business Process Analysis Consultant:

The work you conduct with clients focuses on developing action plans to implement new business processes

Conduct Workshops: A large portion of your time, you will lead workshops with clients that:

Help clients determine process gaps and opportunities for innovation

Bring together cross-functional teams to develop process maps to identify ideal processes

Assist clients in creating significant changes to current business processes

Motivate large groups of stakeholders to reflect on the current business state and take action to create a new business state

Process Mapping:

You have demonstrated experience developing process maps and process redesign and will develop new processes that go beyond simply deploying new software

You will help stakeholders identify common process themes such as choke points, layering, end runs and shadow systems

Fit/Gap analysis:

You will analyze business processes as they relate to existing administrative processes and technology including an ERP system within a college or university setting

Collaborate with software Subject Matter Experts to take full advantage of technology – from ERPs to point solutions

You will apply findings to existing administrative software systems

Results you will achieve: The group then pivots to overcome those symptoms by taking a “horizontal” approach – working across organizational boundaries. Outcomes include:

Better service for “customers” – students, faculty, staff, patrons

Streamlined operations -- fewer steps, simpler processes, enter data once

Take location and time out of the process – visibility to all stakeholders 24/7

Greater efficiency and better use of everyone’s time

Focus on strategic questions

Shorten cycle times

Significant improvements, not just marginal change

Improved collaboration and fewer organizational silos

Eliminate/reduce errors and re-work

Take full advantage of technology

BPA Consultants will have the following Qualifications:

Higher Education Work Experience: 5 or more years of experience working within a higher education institution

Tech System Familarity: You have worked with ERP's such as: Workday, PeopleSoft, Banner, Colleague, etc. You also have familiarity with an ecosystem of tools – e.g., Salesforce, Slate, Navigate, Starfish, Parchment, etc.

Project Management experience: you have led projects that impact multiple departments

Problem Solver: Highly self-directed with a history of developing solutions

Communication Skills: Sound written and oral communication skills with the ability to listen deeply and a proven customer service approach

Prioritization: Ability to negotiate multiple, competing priorities using tact and diplomacy with clients

Travel: The ability to travel overnight up to 75% of the time

Credentials: Lean or Six Sigma experience desirable

Pay and Benefits

The salary range is $90,000 -$125,000

Health, Vision, Dental & Life Insurance

Short & Long Term Disability

Paid Parental Leave

3 Weeks Vacation, Sick Leave & Paid Holidays

401(K) with a 5% Employer Contribution

Pet Insurance

Connectivity stipend

The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG.

SIG is an Equal Employment Opportunity/Affirmative Action Employer.

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