Part-Time Concierge - Saturday: AM - 5 PM, Sunday: PM - 5 PM

Job Description

Description

Comstock is seeking a part-time Concierge. This individual will provide exceptional customer service for all residents, guests and vendors.

Key Responsibilities

Provide Class “A” customer service – Building a good rapport with residents and going above and beyond whenever possible

Meet and greet all visitors such as residents, guests and prospects

Respond to tenant questions and complaints in a timely manner

Ensure that only authorized individuals enter the building

Manage incoming phone calls and direct them to the appropriate destination

Manage resident packages and mail, including scanning incoming and outgoing packages daily

Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections

Enter maintenance issues into Yardi to create tickets for the maintenance team

Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned

Coordinate reservation for amenity space, loading elevators and loading dock

Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed

Stay in compliance with fair housing regulations

Work scheduled shifts, including weekends (if needed)

Perform other duties as needed

Qualifications

High School Diploma or equivalent (GED)

Strong customer service background

1 year of high-end customer service experience is needed and 3 years is preferred

Ability to work holidays required. Flexibility to pick up additional shifts, as needed

Proficient in Microsoft Office, particularly Outlook, Word and Excel

Outgoing personality with ability to relate to diverse group of people

Strong problem-solving skills

Strong sense of urgency

Must be highly credible and trustworthy, and operate with high degree of integrity

Must hold oneself and others accountable and strive for a high level of excellence

Must have a positive, can-do attitude and be able to fuel growth and innovation

Must be customer-focused and results-oriented

Must want to continuously learn and develop

Exceptional oral and written communication, active listening, and organizational skills

Ability to establish strong working relationships with others in team setting

Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment

Self-directed and able to work independently, with minimal supervision