Front Desk Clerk

Job Description

POSITION OVERVIEW:

The front desk clerk is primarily responsible for overseeing the duties and functions of the medical front office area and ensuring that they are carried out with accuracy, timeliness and confidentiality.

KEY ESSENTIAL FUNCTIONS:

Utilize effective communication and customer service skills

Accept and screen incoming and outgoing calls, maintain accurate messages and disseminates appropriately

Register patients in NextGen, obtain/verify demographics, insurance, and other pertinent information from the patients

Ensure that all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information

Coordinate front office functions with the clinical staff. The supervisor of front office and clinical staff will be in constant communication regarding services provided at the clinic.

Work with Practice Manager to ensure the assignment of patients with scheduled clinic appointments

Accept monthly totals on patient data entry errors from the administrative data person and give to front office staff for correction and will be discussed at their regular meetings

Collect co-payments of insured patients and screen patients for self pay classification.

Perform other appropriate duties as requested by supervisor

REQUIREMENTS:

High School Diploma or GED required

AA/AS in Administration or related field preferred

Minimum of five (2) years of experience with medical record charts, knowledge of ICD-9-CM codes, knowledge of basic medical terminology

Intermediate use of standard Microsoft Office & Internet required

Bilingual (Spanish/English); strongly preferred