IT Support Specialist

Job Description

COMMITMENT TO RACIAL EQUITY

The Missouri Historical Society commits to a process of listening attentively to one another and leveraging best practices and resources across our organization to promote a culture of inclusion where individuals from all racial and ethnic identities; ages; nationalities; social and economic statuses; sexual orientations; gender identities/expressions; religious, political, and ideological perspectives; and abilities are able to be engaged, feel valued, and thrive. click here for the full Commitment to Racial Equity

Position Summary:

The Missouri Historical Society seeks an IT Support Specialist to team with an important part of a small and dynamic IT department. This position will support the Missouri Historical Society's IT system's users and infrastructure.

Essential Functions:

User support and training - both remotely and in-person

Server and Active Directory support and administration

Working with and supporting our Office 365 environment and applications

Handling calls, email requests, and support tickets

Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement

Printer support

User onboarding and offboarding

Phone system support

Hardware and software installation and upgrades

VMWare support and administration

Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks

Assisting other IT Department personnel as needed

Some travel between local sites will be required

Some physical work - equipment moves, rack mounting, etc, will be required

Very occasional after-hours work will be required

Other duties as assigned

Qualifications:

High school diploma or secondary education degree

Minimum 4 years of relevant experience

Demonstrated troubleshooting and analytical skills

Valid driver's license

Desire to learn new things!

Preferred experience with the following systems:

Windows desktops/laptops

Network hardware ( routers, switches and cameras)

Microsoft Office 365 environment

Windows servers and Active Directory

Mac desktops/laptops

Linux system administration

Video conferencing

Familiarity with server/telco racks

Web hosting environments

VMWare

Cisco routers and switches

Solarwinds administration

Some familiarity with general building wiring

Security incident response

Office desktop and Office365

Avaya phone systems

General troubleshooting and problem solving

Skills:

Ability to interact with others and communicate clearly and courteously

Excellent customer service skills

Ability to constructively work with fellow employees and vendors

Ability to be self-directed when needed

Deadline to Apply: Position open until filled.

Please upload cover letter and resume when applying.

*External job boards: Please click this link to apply.

An Equal Opportunity/Affirmative Action Employer

Services Provided On A Non-Discriminatory Basis