Customer Service Representative

Job Description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Transportation Products Sales Company located in OFallon, Missouri is a sales organization to the North American Railroad Industry.

If youre customer focused, have a positive attitude with a strong desire to close the sale, solutions driven and motivated to learn, we can teach you the rest!

Your primary responsibility will be to address the needs of our customers. Orders and inquiries are received via phone, email and online bid portals. It will take strong multi-tasking skills and attention to detail as you juggle several demands at once.

KEY RESPONSIBILITIES INCLUDE:

Acknowledge and respond in a timely fashion to all quote and order inquiries

Help identify correct product for customers project

Work with service team on product repairs, work in progress and billings

Build sustainable relationships and trust with customers through open and interactive communication

Recognize opportunities to generate sales leads and new customer development

Be able to think on your feet and outside the boxQUALIFICATIONS:

Minimum of one-year proven customer service experience and inside sales is a definite asset

Computer skills such as MS office are an asset

Clear communication and effective listening skills

Exceptional telephone skills and etiquette

Strong attention to detail and note taking

Strong writing skills