Part-Time Concierge: Sat/Sun, 8 AM - 4 PM

Job Description

Description

The Concierge provides exceptional customer service at the front desk for all residents and guests.

Key Responsibilities

Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible

Meet and greet all visitors such as tenants, guests and prospects

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Respond to tenant questions and complaints in a timely manner

Ensure that only authorized individuals enter the building

Manage incoming phone calls and direct them to the appropriate destination

Coordinate reservation for amenity space, loading elevators and loading dock

Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed

Work scheduled shifts

Perform other duties as needed

Qualifications

High School Diploma or equivalent (GED)

Strong customer service background

1 year of concierge or high-end customer service experience is needed and 3 years is preferred

Must be able to work weekends

Ability to work holidays required. Flexibility to pick up additional shifts, as needed

Proficient in Microsoft Office, particularly Outlook, Word and Excel

Outgoing personality with ability to relate to diverse group of people

Self-motivated and high energy

Strong problem-solving skills

Strong sense of urgency

Must be highly credible and trustworthy, and operate with high degree of integrity

Must hold oneself and others accountable and strive for a high level of excellence

Must have a positive, can-do attitude and be able to fuel growth and innovation

Must be customer-focused and results-oriented

Must want to continuously learn and develop

Exceptional oral and written communication skills

Ability to work well in a team establishing good working relationships with others

Ability to multitask and prioritize tasks with a strong attention to detail

Self-directed and able to work independently, with minimal supervision