Customer Operations Representative

Job Description

OUR COMPANY

Founded in 1998 United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of socks, legwear, sportswear, bodywear, and accessories. As one of the leading resources in the industry, ULAC offers a full range of apparel, from newborn/toddler sizes through teens and adults, thanks to our partnership with Puma and licensing agreements with renowned brands such as Hurley, Skechers, Champion, Van Heusen, Weatherproof, just to name a few.

OUR TEAM

United Legwear & Apparel Co. has assembled a team of experienced professionals with like priorities all working together to make the company the very best in the business. Whether in sales, finance, planning, licensing, or shipping, the goal is always customer satisfaction and superior products.

INNOVATION, DESIGN AND MERCHANDISING

Our design and merchandising teams have expertise in identifying emerging trends, fashions, and consumer desires. We also understand the essence of a brand and translate each brand’s DNA while creating apparel and accessories with the most advanced fabrics and yarns and designing items for sports/performance needs and lifestyles. It is the company's goal to deliver the best quality goods and the most innovative products within a category.

ABOUT US

We thrive in an environment filled with tight deadlines, collaboration, and camaraderie. The entire company is very tight-knit. While we value sharp minds and professionalism, we like to surround ourselves with people who have a quirky sense of humor, and who understand what it means to be confident yet humble. We know how to get things done and have fun at the same time, and are looking for someone who can do the same.

The EDI Customer Operator/CSR is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing.

Essential Functions:

• Conduct accurate and timely processing of EDI transactions in Exenta.

• Review non-EDI customer orders and manually enter or import orders into our ERP.

• High level of cross-departmental communications with the Sales Support and Distribution Center teams.

• Review allocation concerns with the sales support team.

• Monitor all orders to ensure timely outbound shipments.

• Give priorities to the warehouse when needed.

• Assisting internal users with requests for order revisions as well as, EDI-related questions & resolving EDI errors.

• Resolving all order-related discrepancies and assisting in vendor chargeback research.

• Daily review of reports that detail order issues with the sales team including the analysis of aged orders.

• Assist various accounts via email and phone regarding the order status, cancellation request, and/or revisions

• Address any requests from the sales and the DC teams related to pick tickets created by the outsourced team.

• Maintain Cross Reference databases.

• Run Critical Item Reports to review potential backorders.

• Review E-commerce orders received from the various direct-to-consumer websites.

• Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, back-in-stock dates, etc.

• Monitor and update all customer profiles including addresses, shipping terms, and special instructions.

• Perform any other duties as assigned in support of the company's needs and operations.

Qualifications/Requirements

• Minimum of 3 years of business experience and experience in Order Management and EDI processing and EDI customers.

• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).

• Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.

• Strong interpersonal skills and the ability to work well in a team environment.

• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and workloads seamlessly with keen attention to detail and follow-up.

• Must be detail-oriented with the ability to work well under pressure. A high degree of detail orientation as well as high degree of accuracy

• Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.

• Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.

This is an onsite working position.

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