Assistant Manager - San Diego

TITLE: ASSISTANT STORE MANAGER

REPORTS TO: STORE MANAGER

JOB DESCRIPTION:

Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. The Assistant Store Manager is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. The Assistant Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. This role will support the overall store through the development of a personal client book as well as the growth of the team’s client book. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency.

COMPETENCIES:

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

THE RESPONSIBILITIES:

Meet personal and store sales goals by ensuring that each customer receives outstanding customer service

Establish a returning client business by developing and maintaining long lasting relationships

Actively outreach to client base to strengthen relationship via email, phone call and text messaging

Utilize company selling culture and training tools to meet and exceed KPI expectations

Remain coachable and open to feedback to continuously develop in your role

Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists

Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships

Provide constant feedback and acknowledgements, with the goal of inspiring and motivating sales team

Maintain organization, upkeep, and cleanliness of both the front and back of house

Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader

Ensure the integrity of payroll and the payroll process

Ensure that the sales floor is maintained and beautifully reflects the brand

Maintain an active sales floor presence to assist and coach staff in developing strong client relationships

In the absence of the Store Manager, Assistant Manager is responsible to oversee all store operations and maintain store KPI expectations

Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards

Actively support Diversity, Equity, and Inclusion initiatives

REQUIREMENTS:

Ability to wear face mask throughout shift to protect yourself and others around you

Previous management experience + sales experience required

Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed

Continuous standing and walking; ability to move around all store areas and be accessible to customers

Ability to occasionally climb ladders as needed

Ability to work daily with telephone, POS and computer equipment

SALARY & BENEFITS:

$28.00/hr-$31.00/hr plus uncapped commission

Clothing allowance and a competitive discount

401(k) with an employer match

Medical, dental, and vision

Floating holidays

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