ALARM OPERATOR

The Alarm Operator analyses and manages alarm triggering and technical signals that have been received by the monitoring centre softwares and tools.

Main Duties:

• Manage intrusion detection, access control and alarm systems.

• Monitor CCTV on client sites

• Process signals according to departmental procedures.

• Provide clear and concise information to the monitoring software.

• Place calls necessary to confirm an alarm.

• Trigger patrol intervention as needed and inform the Client.

• Contact the necessary authorities.

• Update the software and Collect feedback.

• Identify technical intervention needs and follow up with the Customer

• Receive and manage incoming client calls/request during non-office hours.

Knowledge & Experience:

• Minimum SC

• Physically fit

• High attention to detail

• Perfect command of computer tools, good typing speed

• At least one year experience in a call center desired (call reception)

Competencies:

• Collaborative work style

• Customer oriented

• Ability to listen and advise

• Analytical spirit for decision making

• Professional, positive demeanor

• Excellent communication Skills (Written and Oral)

• High sense of ethics and integrity

• Can work on Shift Hours

R48092