Applications Specialist (Software Trainer)

Job Description

This position is remote and open to residents of New York and Texas.

What do we do?

Transfinder is a leading provider of transportation management and communication solutions, delivering faster, safer and smarter technology for school districts and municipal governments. With a focus on client satisfaction, the company combines its cutting-edge solutions with award-winning customer service, fostering long-term relationships based on respect, confidence, integrity and trust. Widely used by over 2,000 School Districts nationwide and in Canada, Transfinder is dedicated to ensuring their clients have the best possible transportation experience.

What you’ll love about working at Transfinder

Opportunities to work with the latest technology in our industry

A collaborative and supportive team environment

An open-door management style that fosters entrepreneurship

A culture that values employee contributions and encourages the development of cutting-edge solutions

A commitment to listening to and anticipating client needs, with a focus on building long-term relationships based on trust, respect, confidence, and integrity

We are hiring staff who can work from home remotely in Texas or New York State.

What will you be doing?

We are looking for a software trainer to join our Training Team in the Client Services Department. The Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products.

To be a successful Applications Specialist you should be detailed oriented, flexible, and a good team player. Ultimately a top-notch Applications Specialist is an energetic and adaptable trainer able to train clients in how to best use Transfinder software and services.

Conduct one on one training in a consultative approach, remotely via web-based meeting applications, on all aspects of Transfinder software.

Lead training webinars available to all current clients.

Teach multi-day Transfinder University classes to all levels of users.

Lead training seminars during Transfinder’s Annual Client Summit.

Travel to client locations for on-site group training (Suspended during pandemic).

Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels and ensure that the training plan is meeting the client’s needs and goals.

Promote an atmosphere that encourages collaboration, optimism, and dedication.

Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.

Collaborate with other training team members to develop new and updated training materials.

Contribute to the growth of the department and the company by participating in special projects.

Contribute to the development of course materials for Transfinder University.

Requirements

Must have experience

4 years’ experience in training or a related field.

Bachelor's Degree or equivalent combination of education and experience.

1 or more years of training experience with software through web-based applications.

Outstanding interpersonal skills, with a commitment to exceptional customer service.

Highly organized and self-motivated.

Excellent verbal and written communication skills.

A talent for working in a team environment while contributing creative ideas.

Ability to learn new software and procedures quickly and independently.

Experience with Microsoft Office Suite and CRM software.

Salary $55,000 to $85,000

Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.

These factors are taken into consideration during the employment offer process.