Claims Manager

Job Description

Do you love helping people through difficult situations?

Then dont miss your chance to join our Franchise as a new Claims Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Monday - Friday / 8am - 5pm

Benefits:

Dental insurance- Available day 1

Health insurance- Available day 1, with 5 different plans to select from

Vision insurance- Available day 1

Paid vacation time

401(k) after 1 year with 4% employer match

6 paid holidays + 1 floating holiday throughout the calendar year after 90 days

Health savings account

Paid sick leave

Employee referral program

Career path planning and training

Employee recognition programs

Responsibilities:

Monitor job file status and job file audit status

Maintain job file WIPs

Monitor and ensure client requirements are followed

Review and validate initial field documentation

Create preliminary estimate

Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process

Maintain internal and external communications

Complete and review job file documentation for final upload and the audit process

Perform job close-outQualifications:

2+ year(s) of administrative or office-related experience and business experience

Experience in the commercial cleaning and restoration or insurance/service industry is strongly desired

Experience with writing estimates, job file processes, and quality assurance, a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e. Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Minimum of HSD/GED, Associates/bachelors degree preferred

Ability to successfully complete a Servpro required background check and drug screen subject to applicable law.SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.