Clerk Page/ Telephone Operator

Job Description

We are looking for an experienced Clerk Page/Telephone Operator with at least 1 + years of experience. Customer service experience is a must, preferable in a hospital environment. This position is an evening shift, weekends and holidays included. This is an onsite position in NYC and requires time flexibility. Work week includes working every weekend and holidays. Shift is either from 1PM-9PM or 2PM-10PM.

Responsibilities

Operate Spok PC workstation to receive, direct and place internal and external calls to office

Initiate page calls through paging local and long-range page systems to contact medical staff

Respond to all emergency calls such as: Medical Emergency, Fire Emergency, Bomb Threats, Active Shooter, and other disasters

Follow departmental procedures

Document all emergencies for reporting to the Emergency Preparedness Committee

Enter schedules through the computerized Spok system for use by evening, night, and weekend staff

Transfer information to the Web site to be used by all hospital medical employees

Learn the medical terminology for the various on call schedules after hours, handle patient calls after hours, connect to on call covering doctors by service

Enter updated on call information from Doctors Answering Service into the computerized Spok System for use by evening, night and weekend staff.

Respond to TTY unit (hearing impaired) and language translators when necessary

Must work evening shift including all weekends and holidays

Skills & Experience

High school diploma and a college degree

Excellent customer service skills

Excellent written and verbal communications skills

Excellent phone and computer skills

Detail oriented

Knowledge of Spok Systems is a plus

Working experience in a hospital setting is a plus

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

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