Inside Sales Representative

Job Description

Description:

The Inside Sales Representative assist customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top-notch customer service.

Interact with walk-in customers at the front counter

Assist customers in selecting required parts and recommend associated products and services

Receive and process orders via the counter, phone, and email

Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer

Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them

Assists with any customer service issues that may arise

Incoming/Outbound Sales Calls

Achieves assigned performance goals and objectives as set by management to grow parts business

Develops new leads by utilizing all available resources, including referrals, web, and other electronic media

Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments

Documents all relevant account activity in the CRM tool or other appropriate areas

Requirements:

5 Years of Inside Sales Experience

5 years of Telemarketing or customer service experience in areas of new account solicitation and customer development

Automotive or Diesel industry experience is preferred, but not required

High School Diploma (or GED or High School Equivalence Certificate); Associate degree in diesel technology preferred.

Bilingual a plus - Spanish and English

Demonstrates business strategy into day-to-day delivery

Strong written and verbal communication skills

Experience with Salesforce a plus

Experience with Prelude a plus

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status,

familial status, disability, military status, and genetic information.