Implementation Coordinator

Job Description

Benefits:

Health insurance

Home office stipend

Paid time off

Vision insurance

Parental leave

As the Implementation Coordinator, you will play a pivotal role in ensuring the seamless

onboarding and rollout of new, additional, transferred, refreshed, or relocated franchise

locations. Leveraging your exceptional organizational skills and attention to detail, while

working closely with the Implementation Manager and other cross-functional departments, you

will create and help coordinate the comprehensive Implementation Plans (IPs) to help guide the

implementation process.

The core values of our company - value, teamwork, accountability, integrity, being proactive,

and empowerment - are the foundation of how we operate. As the Implementation

Coordinator, you will embody these values in your daily work. You will proactively help drive the

implementation process, taking ownership of your tasks and responsibilities to ensure the

successful completion of projects. Your strong teamwork and communication skills will facilitate

collaboration across departments, yielding high quality results. With a commitment to

accountability and integrity, you will ensure the implementation documentation and processes

meet the highest standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Actively engage in daily virtual meetings with the Implementation Team, franchisees, and cross-functional stakeholders to provide support and facilitate progress on implementation initiatives

Create and coordinate Implementation Plans for for New/Additional/Transfer Stores and for Refreshes/Relocations

Communicate effectively and efficiently with all stakeholders and departments

Utilize Salesforce and Google Sheets as the primary tools for case management, record-keeping, and implementation status tracking. Auditing and updating as needed.

Coordinate with other departments to ensure a smooth and efficient rollout of operations for New/Additional/Transfer Stores and Refreshes/Relocations

Request information and follow up with stakeholders and departments in a professional and timely manner

Facilitate introductions to establish connections between franchisees, vendors, and internal departments

Regularly audit and perform quality checks on key implementation spreadsheets, resolving issues as needed

Carefully examine lease documents to verify they meet all necessary criteria and stipulations for required corporate language

Coordinate the organization and filing of franchise implementation documentation, such as forms and acknowledgments, in the designated cloud storage and CRM systems

Proactively manage the implementation team's shared email account, triaging incoming messages and routing them to the appropriate stakeholders

Address and respond to franchisee email inquiries ensuring consistent and accurate responses through partnering with the Implementation TeamREQUIRED SKILLS/ABILITIES

1-3 years of experience in a project coordination or implementation role preferred

Experience in a franchise or multi-unit business preferred

Bachelor's degree in business, communications, or a related field preferred

Strong organizational and time management skills to meet deadlines in a fast paced environment

Excellent communication and interpersonal skills including but not limited to phone and email etiquette

Problem-solving mindset to identify and troubleshoot issues proactively

Knowledge of Microsoft Office and Google Suite

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Ability to interpret and understand the basics of a lease agreement

Ability to establish and maintain effective working relationships fostering teamwork

Strong customer service-oriented approach and ability to effectively communicate with internal and external stakeholders

Strong attention to detail with a proactive approach to to follow-through

Experience with Salesforce a plus*Please note that we have had a work from home environment since 2007. While our environment is still mainly work from home, we have some on-site training, events, and other on-site work that takes place in-person.

Flexible work from home options available.