Customer Service Representative

Job Description

**$1,000 SIGN-ON BONUS!**

CUSTOMER SERVICE POSITION – WEEK DAY SCHEDULE WITH DAYTIME HOURS! Seems too good to be true, right? Not at Total Tool! Our stores are open Monday through Friday from 7am – 5pm which means no weekends or evenings for you.

THE PERKS DON’T STOP THERE! Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:

Medical, dental and vision

Company-paid basic life insurance, short-term and long term disability

Voluntary life insurance

HSA and 401(k) benefits with employer matches

Dependent Care FSA

Voluntary Critical Illness, Accident, and Hospital Indemnity coverage

Paid Time Off (PTO) starting at 80 hours accrued in a full calendar year

Monday – Friday schedule

Daytime hours

Six (6) holidays off – PAID!

WHAT YOU WILL DO:

Love tools? Awesome! You'll be identifying and recommending products to customers based on their needs.

As a Customer Service Representative for Total Tool you will be in a front-line sales role. An ideal candidate will have a desire to provide excellent customer service to internal and external customers, in-person and over the phone. Responsibilities include, but are not limited to:

Build and maintain exceptional relationships with all customers, primarily in the electrical, mechanical and construction industry.

Provide each customer with knowledgeable assistance

Process quotes and orders for customers

Work in coordination with Outside Sales to streamline the customer experience

Engage in ongoing training sessions, staying up to date on new and current products, services, and industry trends

WHAT YOU WILL NEED TO SUCCEED:

You bring the customer service skills and can-do attitude, we’ll teach you the industry and product knowledge!

Hardworking, Humble, and Hungry

Minimum of 1 years of previous customer service experience

A desire to grow your career with an industry-leading company

Highly motivated

Detail-oriented

Ability to thrive in a team environment

Strong computer skills and ability to learn new software

PHYSICAL REQUIREMENTS:

Ability to stand on a hard surface for extended periods of times

Ability to lift 50lbs on a daily basis

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