IT Director - BPO

The Site IT Director develops and executes a robust IT strategy that aligns with the company's business objectives. They play a crucial role in driving technological innovation, shaping the digital roadmap and ensuring the successful implementation of technology initiatives within a company. It includes overseeing the technical aspects of the BPO organization, including systems architecture, software development, network infrastructure and data security.

They diligently develop and maintain the IT budget, ensuring that the IT infrastructure meets the company's evolving needs.

Location: Pasay City on-site setup

Salary will be based on your skills and experience!

Main Activities and Responsibilities:

As an IT Director, you will be responsible for executing a comprehensive technology strategy that aligns with our business goals and supports our growth plans. You will supervise all technical aspects of the company, accelerate digital innovation within an outsourcing organization and lead technical staff to ensure that products and services are developed efficiently.

This is a unique opportunity to lead and inspire a talented technology team, drive digital transformation and shape the technological future of our organization. We offer competitive remuneration packages with wide-ranging benefits and an inclusive, collaborative, forward-thinking work environment that nurtures career development.

Objectives of this role

Identifying and evaluating the latest technologies, assessing their potential for strategic advantage and business impact.

Collaborating closely with executive leadership, business units, and stakeholders to understand their technology needs and drive technology-enabled business initiatives.

Providing strong leadership and guidance to the technology teams, fostering a culture of collaboration and continuous learning.

Accelerating innovation initiatives to enhance our products, services and processes for optimum efficiency.

Managing relationships with technology vendors and partners, evaluating and selecting the most suitable solutions and services.

Overseeing the development and implementation of scalable and secure technology systems, software solutions and infrastructure.

Task

Develop and execute a comprehensive technology strategy tailored to the company's business objectives, scalability and operational efficiency.

Create and manage the technology budget, optimizing resource allocation and ensuring cost-effective solutions.

Oversee the design and implementation of robust technical architectures, ensuring alignment with business requirements, security standards, and industry’s best practices.

Establish and maintain efficient and reliable technology operations, including systems infrastructure, network, data management, and security protocols for high performance, uptime, and data integrity.

Develop and implement disaster recovery plans and business continuity strategies.

Identify and mitigate technology-related risks, ensuring compliance with data privacy and security regulations.

Stay aware of the latest tech advancements to provide strategic insights and recommendations for maintaining our technological edge

Qualifications & Experience:

A bachelor’s degree in computer science, information technology, or a related field.

10+ years of progressive experience as a technology officer or in a similar senior technology leadership role, preferably in the BPO, Contact Center, or Outsourcing market.

Demonstrated a successfully managed IT infrastructure, IT budgets, software development, and systems architecture.

Deep understanding of technology trends, best practices, and the BPO market's technology landscape.

Extensive knowledge of software development methodologies, infrastructure management, and cybersecurity best practices.

Experience driving digital transformation initiatives, leveraging cloud technologies, and implementing data-driven decision-making.

Strong strategic thinking and the ability to translate business objectives into effective technology strategies.

Excellent leadership and team management skills, with the ability to inspire and develop high-performing technology teams.

Proven track record of successfully leading large-scale technology projects, delivering results on time and within budget.

Strong analytical and problem-solving skills, with the ability to leverage data and insights for informed decision-making.

Preferred skills and qualifications

:

A master’s degree in computer science, information technology, or a related field.

Relevant certifications such as ITIL, PMP, AWS, and/or CISSP.

Ability to think tactically and translate business objectives into technology initiatives.

Proficient in risk mitigation and data security of digital assets.

Knowledge of regulatory and compliance frameworks relevant to the BPO market.

Familiarity with Agile and DevOps methodologies for software development/delivery.

Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior executives.

Proven ability to navigate complex technology landscapes and align technology initiatives with business objectives.

Summary of role requirements:

Flexible hours available

More than 4 years of relevant work experience required for this role

Working rights required for this role

Full time