Customer Care Agent

About Eastvantage:

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story.

We are seeking a skilled and experienced Customer Care Advisor to join our team. The ideal candidate should be able to provide excellent customer service by interacting with customers, understanding their concerns, and providing effective solutions.

Job Description

Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.

Providing excellent customer service though the different communication platforms.

To maintain and provide information on all aspects of the application and enrolment process to student applicants.

Responding to enquiries and assist students primarily via telephone, email, and chat.

Adhere to pre-agreed service level commitments.

Maintain data integrity protocols, ensuring it is consistently and accurately recorded.

Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.

Qualification Requirement

At least 3 yrs BPO experience in Customer Service

Strong organizational ability in a fast-paced environment

Strong interpersonal and communication skills, including excellent written and verbal.

Ability to multitask, prioritize, and remain calm under pressure.

Reliable, self-motivated, flexible.

Strong attention to details.

Proficient in working with MS word, Excel, and Power point.

Amenable in a Hybrid / Work Onsite / Work from Home Set-Up

#phhiring #EVHiring #csr #customerservice #customeradvisor #directhiring #startasap #afternoonshift

Summary of role requirements:

Looking for candidates available to work:

Monday: Afternoon

Tuesday: Afternoon

Wednesday: Afternoon

Thursday: Afternoon

Friday: Afternoon

1 year of relevant work experience required for this role

Working rights required for this role

Expected salary: 20,000 - 25,000 per month

Full time