Support-Centric Office Staff

Job Overview

We are currently seeking a detail-oriented and proactive individual to join our team as a Support-Centric Office Staff focused on Materials Coordination. In this role, you will play a critical part in facilitating the seamless movement of materials between various departments, the sales team, production, and online sales shipping requirements. The ideal candidate must possess excellent organizational skills, effective communication abilities, and a keen eye for ensuring the timely and efficient flow of materials throughout the organization.

KEY RESPONSIBILITIES

Operational Support

General operational support to increase the effectiveness and efficiency of our Sales Operations and the rest of the team

Assist in the administrative coordination of product activation

Administrative support on our GPS platform

Responsible for ensuring SIM has data and load

Ensure E-commerce orders are well documented and dispatched on time

Collaborate with the production team to prioritize and expedite the manufacturing of materials based on demand

Online Sales Shipping

Coordinate with the online sales team to fulfill shipping requirements for customer orders

Manage the packaging and dispatch process, ensuring accuracy and adherence to delivery timeliness

Product Knowledge

Maintain a comprehensive understanding of the products

Stay updated on product details

Assist Sales group on material preparation

Coordinate with logistics and warehouse teams to ensure accurate and timely order fulfillment

Verify orders and ensure there are no duplicate orders

Ensure items are prepared in a timely manner to ensure smooth delivery

Quality Assurance

Conduct regular reviews of customer interactions to ensure adherence to quality standards

Identify areas for improvement in customer support processes and provide feedback for continuous enhancement

Documentation and Reporting

Maintain detailed records of customer interactions and resolutions

Generate reports on customer service metrics, highlighting trends and areas for improvement

Ensure all orders are well documented

Qualifications

High school diploma, vocational or equivalent; additional education or relevant certification is a plus

Proven experience in customer support

Strong communication skills, both written and verbal

Problem-solving abilities and a customer-centric mindset

Ability to handle multiple tasks and prioritize effectively

Proficiency in using customer support tools and systems

Computer literate

If you are a proactive and organized individual with a passion for supporting operational efficiency, we invite you to apply for the Support-Centric Office Staff position and contribute to the smooth coordination of materials across departments to enhance overall productivity.

Office Address: 711 Aurora Boulevard, Barangay Mariana, New Manila, Quezon City (across Robinsons Magnolia; walking distance from LRT 2 Gilmore Station)

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning, Afternoon

Tuesday: Morning, Afternoon

Wednesday: Morning, Afternoon

Thursday: Morning, Afternoon

Friday: Morning, Afternoon

Saturday: Morning, Afternoon

1 year of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 02 May 2024

Full time