Learning & Development Coordinator

DESCRIPTION OF RESPONSIBILITIES

POSITION: Learning Systems and Support Coordinator

REPORTS TO: Director of Learning & Development

JOB OBJECTIVE: To enhance and streamline the learning and development process by serving as the primary custodian of our Learning Management System (LMS), addressing support inquiries, managing administrative tasks within the L&D department, and fostering a supportive learning environment. This role demands a blend of technical prowess, administrative acumen, and a passion for education, ensuring that our LMS functions seamlessly and efficiently.

PRIMARY RESPONSIBILITY

In this essential role, you'll be the backbone of our LMS, tasked with ensuring its optimal functionality to support our Learning & Development initiatives. Your day-to-day responsibilities will include troubleshooting system issues, assisting users with their inquiries, and updating the LMS to keep our training programs running smoothly. Additionally, you will play a crucial role in supporting the L&D team with various administrative tasks, from organizing training schedules to handling the logistics for training events. This position is perfect for individuals who are adept at navigating both the technical landscape of an LMS and the detailed-oriented nature of administrative work, offering a unique opportunity to contribute significantly to our educational efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Act as the primary point of contact for LMS support, managing ticketing systems for issues and queries, conducting system maintenance, and ensuring data accuracy.

Design and implement learning plans within the LMS, enroll participants in courses, and track progress to ensure learning objectives are met.

Facilitate weekly LMS office hours via Zoom to address user questions, provide training and demonstrations to maximize system utilization, and support the L&D team in scheduling and executing webinars and in-person training sessions, including logistical arrangements such as catering.

Oversee administrative tasks related to L&D initiatives, including but not limited to scheduling, participant management, and maintaining learning resources.

Identify and implement strategies for LMS enhancements, streamline L&D administrative processes, and foster a culture of continuous learning and improvement.

Collaborate closely with Subject Matter Experts (SMEs) and the Director of Learning and Development to assist in the coordination of learning plans. This involves regular meetings to understand content requirements and gather insights, ensuring the seamless execution of L&D initiatives.

SKILLS/KNOWLEDGE/REQUIREMENTS:

Strong understanding of LMS platforms, with the ability to troubleshoot issues and optimize system functionality.

Excellent organizational and time management skills, with a knack for juggling multiple tasks efficiently.

Exceptional communication abilities, capable of explaining complex systems in accessible language and engaging diverse audiences.

Innovative and creative problem-solving skills, with a proactive approach to addressing challenges and implementing solutions.

Ability to work independently, manage priorities, and drive projects to completion with minimal supervision.

Flexibility to adapt to evolving L&D needs and willingness to undertake both high-level and mundane tasks with equal dedication.

Travel: Limited travel to conferences (2 to 4 times annually).

EDUCATION REQUIREMENTS:

Bachelor’s degree in education, Instructional Design, Information Technology, or related field preferred. Equivalent experience in Learning Management System administration or Learning & Development may be considered in lieu of formal education.

Supervision: This position will primarily work independently, maintaining regular weekly check-ins with their supervisor to ensure alignment with departmental goals and L&D initiatives.

Working Conditions: While remote work forms the basis of this position, allowing flexibility and comfort from the employee's home environment, there will be required weekly visits to the office. During these office visits, employees may encounter typical office conditions such as ambient noise from office machinery and colleagues, variations in temperature, and the standard office setting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.