Hotel Front Desk Associate

Quality Inn & Suites in Aiken, SC is looking for one hotel front desk associate to join our team. Our ideal candidate is self-driven, punctual, and engaged.

Benefits

We offer many great benefits, including free early access to your pay through Homebase.

Get paid direct deposit weekly.

Job Summary:

We are seeking a friendly, reliable, and customer-focused individual to join our team as a Hotel Front Desk Associate. As the first point of contact for our guests, the Front Desk Associate will provide excellent customer service and ensure that our guests have a pleasant and comfortable stay. The ideal candidate will have excellent communication and interpersonal skills, be able to multi-task, and be comfortable working in a fast-paced environment.

Responsibilities:

Greet guests upon arrival and check them in using our hotel software system

Handle guest inquiries and provide accurate information about the hotel's services, amenities, and local attractions

Handle guest complaints or issues and resolve them in a timely and satisfactory manner

Manage room reservations and assign rooms based on guests' preferences and availability

Manage and balance cash and credit transactions at the front desk

Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean, well-maintained, and ready for check-in

Assist guests with luggage storage, transportation arrangements, and other special requests

Answer incoming calls and redirect them to the appropriate department or staff member

Maintain a clean and organized front desk area

Follow hotel policies and procedures to ensure the safety and security of our guests and staff

Requirements:

High school diploma or equivalent

Previous experience in customer service or hospitality preferred

Excellent communication and interpersonal skills

Ability to multi-task and work in a fast-paced environment

Strong problem-solving skills and ability to resolve guest issues in a timely and satisfactory manner

Ability to work flexible schedules, including weekends and holidays

Proficient in using computers and basic software applications

Must be able to stand for extended periods of time

Physical Demands:

Must be able to stand for extended periods of time

Must be able to lift up to 50 pounds

Must be able to work in a fast-paced environment

If you are passionate about providing excellent customer service and ensuring that our guests have a memorable stay, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

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