Major Incident Management Analyst 3

What success looks like in this role:

Provides capture support for Major Incident Management processes and engages with ESM Practice members and internal colleagues to coordinate service activities.

Gathering information about the incident

Assist with assessing the business impact

Documenting the root cause of the incident

Coordinating with resolver teams

Communicating with stakeholders throughout the resolution process

Collaborates with Service Management team members to provide clients with best-in-class support

Provides accurate information to clients and escalates complex issues through the standard escalation process

Contributes to the development and maintenance of MIM documentation

Participates in process-related meetings for engagements and steps in to facilitate the meeting in the absence of senior associates

Demonstrates willingness to learn new skills and implement them in job duties

You will be successful in this role if you have:

Bachelor's Degree and a minimum of 2 years of relevant experience

Certifications

Preferred: ITIL v4 Foundation

Experience with ITIL and other service management methodologies

Ability to work independently and as part of a team

Strong communication skills in English

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

REQ554397