Call Center Agent DARCARS Automotive Group

DARCARS Automotive Group is now hiring Call Center Agents to support our Service Departments!

As the Business Support Center Agent, you will play a key role as the dealership’s ambassador ensuring a one-of-a-kind experience for our service department customers. In this role, you are responsible for handling inbound and outbound calls to customers regarding vehicle service appointments, repair statuses and customer assistance. This entry level position is a foundation for growth opportunities within the DARCARS Automotive Group.

In this role, you'll:

Handle all inbound and outbound calls for the Service Departments

Schedule, reschedule and confirm upcoming service appointments

Advise customers of open warranty recalls/campaigns

Complete all required brand training to become knowledgeable of products

Complete research on vehicle products using available resources

Provide customers with product/service updates, pricing, and other information as requested

Field calls and escalate issues to appropriate parties

Other duties as assigned

For this role, you'll need:

Excellent communication skills with both customers and DARCARS employees

History of demonstrating commitment to customer service

Experience in a high-volume call center environment is a plus!

Previous Lexus, Toyota or High-Line brand experience preferred

Prior customer service, retail, sales, sales/service BDC, receptionist experience preferred

Requires a High School diploma or equivalent (GED)

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Must be a minimum of eighteen years of age

Must have a valid driver's license and safe driving record

Must be able to pass pre-employment screening (background)

Benefits

Insurance: medical, vision, dental

Short-term and long-term disability plans

Life Insurance

401(k)

Paid Holidays & PTO

Employee discounts on vehicle purchases, parts and service repairs

Internal career advancement opportunities

Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

#indeed

Powered by JazzHR