Pharmacy Technician

Job Description

The Pharmacy Technician – Call Center Specialist, is a registered professional who performs a variety of functions in the pharmacy. Working under the supervision of a pharmacist, they accept and review prescriptions, work with insurances to obtain prior authorizations for patients as appropriate and demand appropriate follow through for the entire process to ensure the highest level of patient satisfaction.

Qualifications:

Qualified individuals will have a high school diploma or equivalent and MUST have a Pharmacy Technician Certification. Individuals will have at least one year of Pharmacy Technician experience. Bilingual in English / Spanish highly desirable.

We offer a competitive salary, full benefits, paid holidays, PTO and other perks!

Must have 2 years of prior authorization

Tech 1:

*primarily responsible for handling inbound calls, assisting clients with their inquiries, and ensuring efficient transfer of calls to appropriate teams when necessary

*Key role in data entry tasks to maintain accurate and up-to-date records

*Manage inbound calls from clients, healthcare professionals, and stakeholders, offering courteous and knowledgeable assistance for inquiries

*Transfer complex calls to higher-level technicians or pharmacists for prompt resolution, ensuring a smooth transition and providing relevance

Tech2:

*vital role in the healthcare system by facilitating the prior authorization process for prescription medications

*responsible for ensuring that patients receive timely approvals for medications that require pre-approval from insurance providers or other relevant entities

*also involves patient interaction, acting as a liaison and educator to provide guidance and support regarding the prior authorization process and medication adherence

Prior Authorization Process Management: Review prescription orders to identify medications requiring prior authorization

*Initiate prior authorization by collecting and verifying patient information and medical history

*Collaborate with healthcare providers and insurance companies to submit accurate requests

*Ensure completed forms and documentation are attached

*Patient Liaison/Educator: Assist patients with the prior authorization process

*Educate patients on its importance and potential outcomes

*Address patient concerns and provide medication options

*Coordinate with healthcare providers as needed

*Clinic Chats Management: Conduct real-time chats to resolve prior authorization queries

*Collaborate with the healthcare team for seamless communication

*Maintain records and follow up on action items

*Documentation and Compliance: Keep detailed records of prior authorization activitiesCompany Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.

We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.