Helper

Requisition Number

1017569BR

The Technical Helper is responsible for providing assistance to Service Technicians on repair calls, shuttling necessary parts and supplies for service repair completion, inventory reconciliation tasks, and other support as assigned.

Responsibilities/Skills/Experience Requirements

Job responsibilities:

Rides with or meets Technician at designated location to assist on service call

Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in lifting, handling of tools, etc.

Shuttles parts and supplies to Technician when applicable

Assists with inventory related tasks including cycle counts, receiving and shipping

Completes assignments related to fleet including preparing vans for new hires, shuttling fleet, spare fleet inspections, and prepping vans for decommissioning and sale

Performs other duties as assignedJob Requirements:

Valid Driver License for the State of employment

18 years of age or olderRequired Skills:

Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired

Ability to work variable and flexible hours, including overtime as needed

Ability to handle stressful situations, and to work in a fast paced environment

Ability to apply appropriate safety procedures and equipment to protect Company and customer assets

Ability to communicate effectively with the Service Technician and customer

Ability to read and utilize reports as needed

Ability to read, write, and speak English

Ability to follow Quality Management System (QMS) process guidelines

Ability to maintain regular and consistent attendance

Ability to work well with others in a team environment to deliver high performance results

Outstanding customer service skills

Open to change, with the ability to implement change quickly and effectively

Ability to convey a positive image of the Company in all actions and behaviors

Excellent communication skills

Good listening skills

Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push or pull 50 lbs; occasionally lift, carry, push or pull 100 lbs)

Ability to constantly reach outward, handle and finger objects, stand, walk, and sit

Ability to frequently bend, squat, kneel, twist, turn, climb, and crawl

Ability to occasionally reach above shoulder and type using a keyboard

Ability to drive automatic transmission vehiclePreferred Skills:

Mechanical aptitude

Years Experience

0 - 1 Years Experience

Travel Requirements

On Occasion (Less than 5%)

Business

Sears Home Services - In Home

Job Function

Repair/Installation

Employment Category

Regular, Full-time

Compensation Range

N/A

Additional Compensation Explanation

N/A

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#RepairTechnician

Company Brand

Sears Home Services