Customer Support Representative

Primary Skills: ServiceNow, SaaS, Multitasking, Technical Support, Communication

Contract Type: W2

Duration: 12+ Months

Location: San Diego, CA (Hybrid: 2 Days Onsite)

Pay Range:$25 - $29 Per hour

TALK to a recruiter NOW: Samuel at

Grow your skills by working with industry leaders

JOB RESPONSIBILIITIES:

This role involves logging IT Service Desk cases, providing initial triage and technical support across various channels, and actively participating in Global Forums.

Escalate complex issues to internal or external resources and Subject Matter Experts.

Support users in the use of the ServiceNow platform by providing advice and walk-through.

Participate in User Acceptance Testing and contribute to ServiceNow Store Applications support. JOB REQUIREMENTS:

Proficiency in ServiceNow and familiarity with SaaS applications.

Experience working in a technical helpdesk environment, with a focus on first-call resolution.

Log cases on the IT Service Desk and maintain details of software/hardware problems.

Provide initial technical support, solving customer inquiries via phone, email, or ServiceNow CRM. CALL NOW: Samuel at

ABOUT AKRAYA

"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"