Patient Access Supervisor- ER

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

Associates degree or equivalent work experience

Qualifications

Enthusiastic, friendly, patient focused customer service skills. Excellent interpersonal skills. Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information. Professional, effective communication and leadership skills to effectively manage a team. Must be a team player with ability to collaborate interdepartmentally and with clinical staff. Capacity to multi-task with computer programs while providing patients the highest level of care and attention. Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.

Experience

At least two years’ experience in hospital registration and centralized scheduling functions with insurance authorization and verification and identifying patient out of pocket responsibility experience. Proficient in the use of PC's. At least 1-2 years’ experience in a supervisory capacity. Current knowledge of Medical Terminology, federal and third-party payer requirements, coding of procedures, imaging procedures. Experience with Cerner, Experian, STAR, Excel, Kronos.

Position Summary

The Patient Access Supervisor will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.

This position will work in collaboration with the Patient Access Manager. The Patient Access Supervisor is responsible for the daily supervision and operations of the Registration Team. Manages daily staffing and assists Manager to maintain productivity guidelines. Manages open requisitions, system terminations and access removal. Develops new procedures as needed to meet services provided. Maintains and updates standard process with guidance from Manager. Makes all necessary payroll entries and corrections, signs off on staff payroll, monitoring OT, managing major sick, FMLA, and call outs per JMC policy guidelines. Documents and writes informal and formal conference records. Works closely with project managers in the build of applications and assists with training on process and functionality. Assists all servicing areas within the organization with patient account error corrections and provides service recovery. Tracks and distributes daily productivity measures to staff. Tracks and distributes weekly quality measures to staff, supports and educates staff on areas for improvement. Monitors and distributes Experian Dashboards for reported issues. Documents weekly orientation reports on new hires for the first 90 days of employment. Collaborates with Manager to perform 90-day reviews and annual evaluations and composes action plans for less than satisfactory scores. Ensures the training of new employees. Develops new procedures as needed to meet departmental needs. Maintains and updates standard process with guidance from Manager. Maintains close working relationships with the staff of designated outpatient clinical areas, physicians, medical records, and business office. Collaborates with Manager to ensure all Registration policies are written, kept up-to-date and enforced. Audit’s registration records & provides education and guidance to staff to understand and correct errors occurring in the registration process. Exhibits the ability to guide the team in day-to-day work assignments and assists the manager. Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations. Ensures that information disseminated to staff is monitored for effectiveness and changed as needed. Understands and enforces hospital and personnel policies and procedures. Serve on hospital and Patient Care Services committees, teams, and work groups as requested. Performs other duties as assigned.

JR103317