Patient Service Representative

Overview:

Eye Surgery Associates is searching for an energetic, patient focused, team oriented Patient Service Representative for our multi-specialty ophthalmology practice in Pembroke Pines, Florida. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our Top Candidates will have at least one year of medical front desk experience, preferably in an optometry/ophthalmology practice.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Eye Surgery Associates for over 30 years, has been providing quality care to everyone in Broward County with an excellent clinical support team and dynamic leadership.

We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Eye Surgery Associates are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at

The Patient Services Representative I will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

Greet and welcome all patients and visitors upon arrival to clinic

Follow all practice policies and procedures for thorough and complete check in and check out process

Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications

Confirm that accurate patient demographic and insurance information has been collected and update if necessary

Confirm insurance eligibility and verify active and participating coverage

Accurately calculate and collect patient copayments, deductibles, and due balances

Schedule return appointments and set up reminder notifications

Professionally assist doctor, staff, patients and visitors

Maintain confidentiality of all doctor, staff and patient information

Responsible for keeping the reception area clean and organized

Assist with maintaining proper inventory levels of retail items (if applicable)

Answer inbound and outbound phone calls with appropriate telephone etiquette

Handle sensitive information in a confidential manner

Execute duties of position in a professional and courteous manner

Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients

Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)

Must be willing to work early mornings, late evenings, and weekends as required to support business needs

Other duties as assigned

Qualifications:

High school diploma or equivalent is required

Bilingual English/Spanish preferred.

Must be compassionate and can establish confidence and trust with patients

Must have the ability to remain calm and professional under pressure or stress

Highly energetic with a positive attitude

Attention to detail

Possess strong written and verbal communication skills

Create and maintain positive interpersonal relationships

Ability to perform as part of a team as well as work independently

One or more years’ experience working in a medical practice preferred

Knowledge of medical and vision and insurances preferred

Basic computer knowledge required

Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Provide:

Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.

Company paid life insurance.

Paid holidays and generous paid time off.

Paid parking where applicable.

Team oriented working environment where you are heard and respected.

Clear career ladder opportunities.

#ESP1

Permanent