Desktop Support Technician

DESKTOP SUPPORT TECHNICIAN NEEDED FOR A CONTRACT TO HIRE POSITION ONSITE IN HARTFORD, CT!

THE DESKTOP SUPPORT TECHNICIAN WILL BE FULL-TIME ONSITE AT A CUSTOMER SITE PERFORMING THE FOLLOWING DUTIES:

* Desktop Technician will provide day to day local\remote. desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

* The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

* Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.

* Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

* The ideal candidate should have 2-3 years' experience in Windows Desktop support.

POSITION RESPONSIBILITIES AND FUNCTIONS:

* Experience supporting executive level staff with technology issues.

* Provide first/second level contact and problem resolution for customer issues.

* Work with Third Party Vendors to remediate complex AV issues as needed.

* Provide timely communication on issue status and resolution.

* Maintain ticket updates for all reported incidents.

* Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop applications.

* Should have basic knowledge of Mac operating system, to support Apple pc users.

* Install, upgrade, support and troubleshoot for printers and computer hardware.

* Performs general preventative maintenance tasks on computers, laptops, printers.

* Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

CANDIDATE REQUESTED MINIMUM QUALIFICATIONS AND SKILLS:

* Bachelor's Degree or equivalent in Computer Science or related field.

* CompTIA A+, Microsoft Certified Professional (MCP) or better.

* Minimum of 18 months years of IT experience.

* Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

* Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

* Proven analytical, troubleshooting, and problem-solving skills.

* Proven ability to multi-task, effectively determine priorities and meet SLA's.

* Excellent communication relationship-building and internal customer service skills

* Adaptable and flexible in a fast-changing industry and work environment.

* Willing to work off-hours and weekends when required for projects or emergency support.

* In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

* Hours 8AM -5PM Mon-Fri (1 hour for lunch)

Permanent