Patient Access Rep- HIH/UAP Float

Overview:

This Patient Access Float Rep is responsible for the scheduling and registration of inpatients and outpatients and/or the actual insurance authorization or precertification for provided services. As part of the hospital revenue cycle, the Patient Access Float will obtain accurate insurance and demographic information to ensure that optimum payment is made to the hospital and physicians. Processes assigned workload in a timely and accurate manner. The Patient Access Float will provide the services mentioned above to its customers, including but not limited to clinics and physicians, patients and families, managed care department Health Information Management department and Patient Accounts.

Work Hours:

Mon-Friday 8:00am - 4:30pm

Work Location:

Typically 3 days per week at 4919 Dierker Rd Physician Practice in Upper Arlington

and 2 days per week at 6051 Memorial Dr in Dublin

Why Nationwide Children's Hospital?:

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

Responsibilities:

Schedules patients for designated outpatient service, radiology and other ancillary services by answering inbound telephone calls and making outbound calls as needed

Maintains an acceptable error rate as defined in department goals

Must consistently meet the standard for an acceptable customer service quality score as defined in the department goals. This includes being collaborative, inclusive and respectful of our internal and external customers

Collects and updates patient information in Epic to ensure accuracy of demographic, insurance, reason for visit and physician information

Establishes and maintains open and professional demeanor and communication with departments and physicians whose services are scheduled by this department

Be open to new scheduling processes that support positive outcomes.

Qualifications:

Education: High school graduate. Associates degree preferred

Skills:

Excellent customer service and communication skills

Ability to work and problem solve with minimal supervision

Ability to understand and retain complex and quickly changing information

Knowledge of the impact of the revenue cycle on hospital operations

Familiar with medical terminology

Able to function as a team member responsible for staffing operational hours

Ability to adapt to change positively in work flow and process

Keyboarding/typing/data entry skills

Experience:

One-year pre-registration, registration, customer service experience.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/VetMINIMUM PHYSICAL REQUIREMENTS

OCCASIONALLY 1-33% OF THE TIME (0.5 TO 2.5 HOURS)Squat/kneelReaching above shoulderLifting/carrying up to 20 lbs. Pushing/pulling up to 60 lbs.Exposed to blood and/or bodily fluidsLoud noisesFREQUENTLY 34-66% OF THE TIME(2.6 TO 5.0 HOURS)Bend/twistDriving motor vehicles (work required)Utilizing patient equipment

CONTINUOUSLY 67 -100% OF THE TIME (5.1 TO 12 HOURS OR GREATER)StandingWalkingSittingFlexing/extending of neckHand use: grasping, gripping, turningRepetitive hand/arm useComputer skillsPushing/pulling up to 25 lbs. Audible speechHearing acuityDepth perception-visionColor visionPeripheral visionSeeing-far/nearProblem solving skillsDecision making skills Interpreting data skillsCommunicable diseases and /or pathogensChemicals/medications Ability to multi-task within a stressful environment

Permanent