Epic Willow Analyst

Willow Inpatient Epic Application Analyst

New York, NY (Manhattan); Hybrid - 3 Days/Week in Office; Full-Time/Direct Hire; Salaried

9:00 AM - 5:00 PM Monday through Friday

RESPONSIBILITIES

Responsible for in-depth knowledge of Epic Willow Inpatient, FDB or similar, integration with Medication dispensing systems (i.e. Pyxis, Omnicell).

Conduct regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with vendors, HSS Business Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization’s needs.

Perform in-depth analysis of workflows, data collection, report details, server processes, and other technical issues associated with the use of hardware, software, and integrations.

Responsible for developing and documenting the internal procedures that will be used in conjunction with applications; and will design, build, test, install and maintain those solutions.

Demonstrate knowledge of the organization’s Core Values and incorporate them into the performance of duties.

Demonstrate knowledge of the organization’ Service Standards and incorporate them into the performance of duties.

Work with Application Managers/Directors/etc., to collect, analyze and document business operations and workflow.

Complete all tasks in a timely manner with accurate documentation.

Collaborate effectively with all IT teams.

Troubleshoot problems and address questions from users and provide on-call support on a rotating basis.

Review and test changes, enhancements, and each new release as assigned.

With support, create, review, and update test scripts to reflect proposed workflow solutions.

Analyze data and reporting needs.

Support the training team by keeping them abreast of new functionality and system changes. Perform application training functions, as assigned

Communicate effectively across all impacted teams associated with task assignments and users with project/product information impacting them.

Analyze new functionality in new releases to identify impact.

Provide assigned off and on-site support as assigned.

Assist with all quality assurance processes, including change management and testing efforts.

Actively participate and contribute in meetings as assigned.

Participate in disaster recovery measures and development of processes as needed.

Create reports and extracts, as necessary.

QUALIFICATIONS

Epic Willow Inpatient certification

Previous experience with First Databank (FDB) Pharmacy database, and third-party integrations a plus

Pharmacy experience or clinical background desired (PharmD)

Med load and charge error resolution experience desired

Decision Support experience a plus.

Effective oral, written communication and follow-up skills

Strong interpersonal relationship skills

Strong understanding of servers and end point management

Strong desktop tool usage including Word, Excel, and PowerPoint

Self-motivated, detail-oriented, problem solver

Relevant experience and BA/BS Degree

WORKING CONDITIONS/PHYSICAL DEMANDS

Position requires flexible work schedule, including night and weekend support of major implementations or major system support efforts. Includes on-call rotation.

Qualifications

Bachelor's degree minimum. A PharmD is a big plus

A current Epic Willow Inpatient certification

3+ years' experience with Epic Willow Inpatient workflow, build, and reporting.

Application integration experience a plus

Experience using the First Databank (FDB) pharmacy database system

Proficient in gathering user requirements and mapping the clinical workflow

Third-party application integration experience a plus

Proficient in verbal, written, and follow-up communication skills

Experienced in establishing and maintaining effective business relationships

Good understanding of servers and end point management

Desktop tool proficiency including Word, Excel, Visio, and PowerPoint

Soft skills, detail oriented, effective problem solver, and self-motivated

Med load and charge error resolution experience a plus

Decision support experience a plus

Why This a Great Opportunity

This New York City orthopedic hospital is ranked #1 globally.

They offer above market compensation and a broad spectrum of benefits that go into effect on the first day of employment.

This is a “new” position (not a backfill). Employees may work from home (or wherever) 2 days/week.

The IT offices are not adjacent to the hospital. This office space is new, secure, ‘state of the art’, and located in a great part of Manhattan. Public transportation, parking facilities, and eating establishments are close by.

Management values diversity, inclusion, and career growth. The CIO knows everyone.