Cigar Concierge- Gaithersburg

Job Description

As the Cigar Concierge, you play a critical role in ensuring every customer receives an exceptional customer service experience. You will process transactions, answer questions, stock shelves, and ensure every customer leaves feeling positive about their visit.

Through passion, determination, and perseverance, the Castro brothers have spent a quarter of a century developing a home away from home for all cigar aficionados by building the largest premium cigar retail chain in the state of Maryland, while developing their own unique brand for consumers to enjoy exclusively at Davidus Cigars.

KEY RESPONSIBILITIES

Deliver exceptional customer service by greeting and establishing a rapport with customers and informing them of our products and services

Use classic sales techniques and selling procedures to facilitate and increase business

Process transactions efficiently, advise each customer of our loyalty program and incentives

Verify customer identification and uphold federal legal age requirements

Accurately handle cash and credit cards

Balance the cash register

Identify customer needs and provide recommendations that connect customers to the right products for them

Maintain store safety standards

Maintain store cleanliness

Why should you work for Davidus Cigars?

Concierges receive a free Castro Brothers brand cigar to enjoy during every shift

Connect with wonderful people from all professions

Concierge discount of 25% off most products

Manufacture sponsored sales spiffs

Fun, low-stress environment

Flexible schedules

Cigar brand trainings

Personal and salesman growth potential

What are we looking for?

At Davidus Cigars, we strive to attract, retain, and develop the best talent in the field. In order to do so, we will be looking for the following requirements on your application:

Be at least 21 years of age (required by law)

Retail sales experience (1-2 Years)

Cigar and pipe knowledge required

Ability to climb, bend, kneel, and reach

Ability to stand for entire shift

Ability to lift up to 50 pounds

Outgoing, upbeat personality

Commitment to provide exceptional customer service to our guests

Commitment to work with a team and assume responsibility

Commitment to maintaining a clean and organized work environment

Shift times depend on the hours of operations for each store, but shift lengths are typically between 5-8 hours long each

***In order to make accurate recommendations to our customers, you MUST have firsthand knowledge about cigars and/or pipes. Applicants that do not meet this requirement will not be considered.