Senior Engineer, Cloud Reliability

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are looking for a Senior Embedded Engineer to join Cloud Reliability. As part of the team, you will work with Crunchyroll's service development teams on their platform and infrastructure needs with an emphasis on improving reliability, engineering efficiency, and creating mechanisms allowing for greater self-sufficiency. You will promote operational excellence within these teams and take the lead on multiple projects, reliability improvements, and contribute to platform projects that benefit your development partners.

In the role of Senior Engineer, Embedded Cloud Reliability, you will report to the Senior Manager, Cloud Reliability.

About You

We get excited about candidates, like you, because...

8+ years of experience building and running high-volume customer-facing services in dynamic environments in Software Engineering, Site Reliability, or related roles.

BS Degree in Computer Science or a related field.

Proficient in speaking and writing in English.

Proficient in programming in TypeScript or JavaScript with familiarity of other languages such as Go or Python.

Experienced in automation, infra as code, and making reusable patterns.

Passionate about improving the reliability and performance of important services through the use of monitoring, metrics, incident management, and proactive engineering. Have helped investigate and fix issues in production services and infrastructure.

Expert in observability tools such as DataDog and has hands-on experience instrumenting services for monitoring, logging, metrics collection, tracing.

Knowledgeable in performance and load testing tools and methods to simulate production workloads.

Act with urgency, ownership, and with a mindset of continuous improvement.

Willingness to participate in an on-call rotation to ensure issues are resolved as quickly as possible and prevented from further occurrence.

Experienced in GitOps practices and technologies (CI/CD, Infrastructure as Code).

5+ years experience in AWS and its major services such as EC2, ECS, S3, SQS, EKS, and Lambda.

Experience working on tasks and projects individually and as part of a team

Experience creating detailed technical documentation.

Pluses:

Experience scaling and managing relational databases and nosql technologies.

Experience with data storage technologies such as RDS, DynamoDB, ElasticSearch.

About the Team

At Crunchyroll, our platforms and infrastructure form the foundation on which our services are built and directly influence our customer experience and velocity of our engineers. The Cloud Reliability team at Crunchyroll embeds with our development teams and partners with our core platform teams to deliver the important cloud infrastructure that ensure our services.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Stay Healthy - Private health insurance including dental and vision care and full insurance package for kids; Birth package coverage.

Take Time for You - Flexible Time Off, 6 Yasumi (Rest) paid days, extended social and parental leaves, 5 extra paid sick days with no justification required, Half-day Off Fridays during summertime, company Christmas vacation, flexible schedule, and hybrid working mode.

Refuel - Catered meals, snacks & beverages.

Find Balance - On-site gym and showers, gym membership allowance, counseling, and support through the Employee Assistance Program (EAP) available 24/7.

Watch hard - Free premium access to Crunchyroll and Crunchyroll Store discount.

Level Up - Prepaid Udemy account, foreign language classes, professional development courses, and conferences.

Press Play - Happy Hours, team building and celebrations.

Take the prize - End-year bonus, impact award, and referral bonus.

That's not all - Home office allowance, global anniversary, and birthday recognition program.

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.

Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

Service. We serve our community with humility, enabling joy and belonging for others.

Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs:

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.