Help Desk Technician

HELP DESK TECHNICIAN

HELP DESK TECHNICIAN REQUIREMENTS:

Experience supporting Windows 10 environment - Supporting an abundance of tickets to swap acquired company computers to client equipment. - Ensuring that no loss in documents or applications when migrating from old company computer to new company computer

Expertise with Installing new software to hardware - printers and scanners installation

Ideally 2+ years’ experience as a Help Desk Tier 1-2 Technician

Knowledge/Experience using Active Directory for basic Password resets and onboarding and offboarding of user accounts

Troubleshooting Microsoft Office Suite through ticketing systems

Proven ability to navigate in an O365 - Issuing of Microsoft licensing - Exchange P1 - O365 (versions e1, e3, e5) – e3 has everything (Outlook, Teams, Email, Sharepoint, etc.)

HELP DESK TECHNICIAN RESPONSIBILITIES:

Provide Level 1 remote IT support (through Phone, Email, and Chat) for the end clients enterprise environment

Troubleshoot any Level 1 IT issues that arise from O365 environments

Complete initial triage, and escalate if needed

Supporting over 1,700+ users