Operations & Customer Service

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

Under broad supervision of the Branch Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logistical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.

Primary Duties and Responsibilities:

Engage in effective personal communication with customers, colleagues and suppliers

Maintain effective relationships with clients and proactively support their complex needs

Ensure all shipments and customs requirements are handled according to company and international regulations

Calculate, prepare and present quotes for external and internal customers in line with established guidelines and policies

React flexibly to deviations in shipments and provide customers with suitable and efficient solutions

Generate sales leads and collaborate with sales on identification and development of potential and existing accounts

What your background should look like

Requires broad training in fields such as business administration, logistics or operations - previous relevant experience is a Plus

Fluent in Croatian and very good level of English

Effective oral and written communication

Ability to represent a positive and professional image

Able to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detail

Strong problem solving, analytical and investigative skills to bring issues to resolution

Flexibility in working shifts, including some weekends and holidays

Proficient knowledge of Microsoft Word, Excel, Power Point and Outlook

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What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated CompaniesAffiliated Companies: World Courier Zagreb d.o.o.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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